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Online consumer review sites and platforms are tools that are widely used by consumers and are becoming embedded in both consumer behaviour and business models. A 2013 European Consumer Centres' Network web survey showed that 82% of respondents read consumer reviews before shopping. Tools for increasing consumer awareness and raising their trust in the market should not, however, mislead consumers with fake reviews, which, according to different estimates, represent between 1% and 16% of all 'consumer ...

As consumers embark on the annual Christmas shopping spree they should be aware of the potential health or safety hazards for children that may be concealed in dangerous toys on the market. Toy safety is vital for consumers' trust in the European Union's toy industry – which currently generates about €5.8 billion per year. To protect children, the EU has the highest safety requirements worldwide, especially regarding the use of chemical substances. As a result, dangerous toys account for around 25% ...

This note presents the perspective of consumer organisation across the EU on the proposed regulation on a Common European Sales Law and its rules on unfair contract terms. It identifies the problematic impact on individual consumers and on the future development of the EU consumer law acquis. It indicates general and specific issues in relation to the introduction of an optional regime on unfair contract terms that should be taken into account by the EU legislators and proposes alternative means ...