Consumers and repair of products

17-09-2019

Repairing broken or damaged products can save consumers money by helping them postpone making replacement purchases, while also bringing benefits to the environment through lower waste production and use of resources. The EU's circular economy strategy considers maintenance and repair to be important ways of both keeping resources from being thrown away and of prolonging the lifespan of products. A 2018 European Commission behavioural study on consumer engagement in the circular economy showed that 64 % of consumers always repair broken or damaged products. The top reason for not repairing products was the high price of repair, followed by the preference to get a new product and the feeling that the old product was obsolete or out of fashion. As for repairers, especially independent ones, they often complain about having no access to original spare parts, technical information, diagnostic software and training, as manufacturers sometimes limit these to their own after-sales services or to recognised repairers of a specific brand. EU consumer legislation regulates the right of consumers to have products repaired within the legal guarantee period, but not beyond its expiry or for defects not covered by the guarantee. Efforts to ensure access to repair are also included in EU environmental and product legislation. The upcoming ecodesign requirements for TV screens, refrigerators, lighting, household washing machines and dishwashers are expected to ensure that independent repairers have access to spare parts and repair information. The European Parliament has called for extending the ecodesign requirements to non-energy related products, including the reparability of products, more systematically in ecodesign legislation, and extending the duration of legal guarantees. Similar calls have come from a range of stakeholders.

Repairing broken or damaged products can save consumers money by helping them postpone making replacement purchases, while also bringing benefits to the environment through lower waste production and use of resources. The EU's circular economy strategy considers maintenance and repair to be important ways of both keeping resources from being thrown away and of prolonging the lifespan of products. A 2018 European Commission behavioural study on consumer engagement in the circular economy showed that 64 % of consumers always repair broken or damaged products. The top reason for not repairing products was the high price of repair, followed by the preference to get a new product and the feeling that the old product was obsolete or out of fashion. As for repairers, especially independent ones, they often complain about having no access to original spare parts, technical information, diagnostic software and training, as manufacturers sometimes limit these to their own after-sales services or to recognised repairers of a specific brand. EU consumer legislation regulates the right of consumers to have products repaired within the legal guarantee period, but not beyond its expiry or for defects not covered by the guarantee. Efforts to ensure access to repair are also included in EU environmental and product legislation. The upcoming ecodesign requirements for TV screens, refrigerators, lighting, household washing machines and dishwashers are expected to ensure that independent repairers have access to spare parts and repair information. The European Parliament has called for extending the ecodesign requirements to non-energy related products, including the reparability of products, more systematically in ecodesign legislation, and extending the duration of legal guarantees. Similar calls have come from a range of stakeholders.