Consumer policy: principles and instruments

01-11-2017

Effective consumer protection policy ensures that the single market can function properly and efficiently[1]. It aims to guarantee consumers rights vis-à-vis merchants and provide enhanced protection for vulnerable consumers[2].The financial crisis has demonstrated that consumer protection rules have the potential to make markets fairer and improve the quality of competition. Empowering consumers and effectively protecting their safety and economic interests have become essential goals of EU policy.

Effective consumer protection policy ensures that the single market can function properly and efficiently[1]. It aims to guarantee consumers rights vis-à-vis merchants and provide enhanced protection for vulnerable consumers[2].The financial crisis has demonstrated that consumer protection rules have the potential to make markets fairer and improve the quality of competition. Empowering consumers and effectively protecting their safety and economic interests have become essential goals of EU policy.