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Modernisation of EU consumer protection rules: A new deal for consumers

15-01-2020

On 11 April 2018, the European Commission adopted a proposal for a directive on better enforcement and modernisation of EU consumer protection rules, as part of its 'new deal for consumers' package of measures. The proposal followed a fitness check of consumer legislation and an evaluation of the Consumer Rights Directive that showed that EU consumer legislation could benefit from certain aspects being clarified and brought into line with the reality of the digital economy. Following negotiations ...

On 11 April 2018, the European Commission adopted a proposal for a directive on better enforcement and modernisation of EU consumer protection rules, as part of its 'new deal for consumers' package of measures. The proposal followed a fitness check of consumer legislation and an evaluation of the Consumer Rights Directive that showed that EU consumer legislation could benefit from certain aspects being clarified and brought into line with the reality of the digital economy. Following negotiations between the European Parliament and the Council of the EU, the agreed text was adopted by the European Parliament in April 2019, and the final act was signed on 27 November 2019. The new directive leaves the consumer’s right of withdrawal intact. It will ban several unfair commercial practices, such as false online reviews, and require Member States to set the maximum penalty for widespread infringement to at least 4 % of the trader’s annual turnover. Dual quality of food will not be banned altogether, but could be considered to be misleading depending on the circumstances. Online marketplaces will be required to inform consumers about the parameters of their search results. Fourth edition. The 'EU Legislation in Progress' briefings are updated at key stages throughout the legislative procedure.

Policy Departments' Monthly Highlights - April 2019

15-04-2019

The Monthly Highlights publication provides an overview, at a glance, of the on-going work of the policy departments, including a selection of the latest and forthcoming publications, and a list of future events.

The Monthly Highlights publication provides an overview, at a glance, of the on-going work of the policy departments, including a selection of the latest and forthcoming publications, and a list of future events.

Representative actions for the protection of collective interests of consumers

20-03-2019

As part of efforts to improve compliance with consumer protection rules, the European Commission has proposed a directive on representative actions for the protection of collective interests of consumers. The proposal, presented as part of the 'New Deal for Consumers', aims to enable consumers across the EU to use representative actions to demand compensation from companies that infringe their rights. The European Parliament is expected to vote on its first-reading position during the March II plenary ...

As part of efforts to improve compliance with consumer protection rules, the European Commission has proposed a directive on representative actions for the protection of collective interests of consumers. The proposal, presented as part of the 'New Deal for Consumers', aims to enable consumers across the EU to use representative actions to demand compensation from companies that infringe their rights. The European Parliament is expected to vote on its first-reading position during the March II plenary session.

Victims of terrorism

01-03-2019

The European Day of Remembrance of Victims of Terrorism has been established as 11 March each year, marking the Madrid bombings in 2004. The protection of victims of terrorism constitutes an essential part of the EU’s action to address all dimensions of the terrorist threat. Following the wave of terror that has hit Europe in recent years, rules and sanctions related to terrorist activities have been strengthened, while better protection and support to victims of terrorism is being ensured through ...

The European Day of Remembrance of Victims of Terrorism has been established as 11 March each year, marking the Madrid bombings in 2004. The protection of victims of terrorism constitutes an essential part of the EU’s action to address all dimensions of the terrorist threat. Following the wave of terror that has hit Europe in recent years, rules and sanctions related to terrorist activities have been strengthened, while better protection and support to victims of terrorism is being ensured through action at EU level.

Case analysis: the transposition and implementation of Regulation 261/2004 on air passenger rights

26-11-2018

This briefing draws on the latest available data to analyse the implementation and application of Regulation 261/2004 which introduces common rules on assistance and compensation to air passengers when their travel is disrupted. The briefing explains why the European Union enacted air passenger rights and the current state of play in terms of their enjoyment. It further sets out the current legal framework before exploring its shortcomings. Finally, it gives examples of best practice and presents ...

This briefing draws on the latest available data to analyse the implementation and application of Regulation 261/2004 which introduces common rules on assistance and compensation to air passengers when their travel is disrupted. The briefing explains why the European Union enacted air passenger rights and the current state of play in terms of their enjoyment. It further sets out the current legal framework before exploring its shortcomings. Finally, it gives examples of best practice and presents some recommendations for national parliaments and EU institutions to improve the enforcement of citizens’ rights.

Ārējais autors

Sara Drake, Senior Lecturer in European Union Law Cardiff School of Law and Politics

Flight Compensation Regulation (EC) 261/2004

16-11-2018

The Flight Compensation Regulation (EC) 261/2004 sets a minimum level of quality standards for passenger protection in air transport. It sets minimum rights for passengers in the event of denied boarding, flight cancellation and long delay on flights. This note provides a brief overview of its implementation.

The Flight Compensation Regulation (EC) 261/2004 sets a minimum level of quality standards for passenger protection in air transport. It sets minimum rights for passengers in the event of denied boarding, flight cancellation and long delay on flights. This note provides a brief overview of its implementation.

EU consumer protection rules

10-07-2018

The IA is aimed at underpinning new legislation in the field of consumer protection, as called for in various European Parliament resolutions. It represents a considerable body of work, based on extensive evaluation and consultation. Methodological weaknesses include the narrow range of options to calibrate the evaluation findings. Secondly, there are some presentation issues, which do not facilitate consideration of the Commission’s choices. For instance, the large space devoted to consultation ...

The IA is aimed at underpinning new legislation in the field of consumer protection, as called for in various European Parliament resolutions. It represents a considerable body of work, based on extensive evaluation and consultation. Methodological weaknesses include the narrow range of options to calibrate the evaluation findings. Secondly, there are some presentation issues, which do not facilitate consideration of the Commission’s choices. For instance, the large space devoted to consultation comes at the expense of useful and more sound information.

Mis-selling of Financial Products: Compensation of Investors in Belgium

13-06-2018

This paper is part of a series of five studies on mis-selling of financial products in the EU. The paper analyses three important and highly publicised cases of mis-selling of investment products to retail clients, featuring interesting legal particularities: the Citibank case, the Dexia case and the Fortis case. On the basis of this analysis, the paper draws a number of conclusions on the national and EU regulatory framework in respect of investor compensation. This document was provided by Policy ...

This paper is part of a series of five studies on mis-selling of financial products in the EU. The paper analyses three important and highly publicised cases of mis-selling of investment products to retail clients, featuring interesting legal particularities: the Citibank case, the Dexia case and the Fortis case. On the basis of this analysis, the paper draws a number of conclusions on the national and EU regulatory framework in respect of investor compensation. This document was provided by Policy Department A at the request of the ECON Committee.

Ārējais autors

Prof. Dr. Veerle COLAERT, Drs. Thomas INCALZA

Revision of consumer law directives (including injunctions):the 'New Deal for Consumers'

17-04-2018

Following the creation of an internal market, in which goods should be able to circulate freely to the benefit of producers, traders and consumers alike, the digital revolution has both increased the chances for growth in trade and highlighted the existing obstacles, such as differences in the details of consumer protection legislation. Following an extensive evaluation exercise focused on a number of EU directives adopted over the years, the European Commission is keen to simplify, streamline and ...

Following the creation of an internal market, in which goods should be able to circulate freely to the benefit of producers, traders and consumers alike, the digital revolution has both increased the chances for growth in trade and highlighted the existing obstacles, such as differences in the details of consumer protection legislation. Following an extensive evaluation exercise focused on a number of EU directives adopted over the years, the European Commission is keen to simplify, streamline and modernise the existing EU consumer rules to ensure that they are future-proof, as well as to facilitate the necessary coordination and effective action from national authorities and public enforcement bodies. In its 2018 work programme, the European Commission announced that it would be introducing a package of legislative proposals including a wide range of proposed directives. The package is aimed at filling a number of very specific gaps in current EU consumer law, while also taking due account of ongoing legislative procedures related to online and offline sales of goods and digital content. This implementation appraisal aims to cover all the directives (cf. tables 1-7) that form the basis of the area targeted by the package.

Limitation periods for traffic accidents

27-06-2017

The Committee on Legal Affairs wants Parliament to call on the Commission to put forward a proposal for a directive to lay down common rules on limitation periods for civil claims arising from cross-border traffic accidents. Its report stresses the differences between Member States' rules, and the legal difficulties faced by victims of cross-border accidents.

The Committee on Legal Affairs wants Parliament to call on the Commission to put forward a proposal for a directive to lay down common rules on limitation periods for civil claims arising from cross-border traffic accidents. Its report stresses the differences between Member States' rules, and the legal difficulties faced by victims of cross-border accidents.

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