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Following the COVID-19 outbreak, many trips have been cancelled as a result of measures introduced by Member States that substantially restricted travelling. Some companies have refused to refund customers and have imposed on them to use vouchers instead. This briefing aims to provide consumers with guidance and practical advice concerning their claims for reimbursement and compensation following travel cancellations or delays. It points at complaint forms to use, facilitations such as an alternative ...

This paper summarises the discussions that took place at the workshop on “E-commerce rules, fit for the digital age”. The E-commerce directive was elaborated twenty years ago and has been key in regulating online services. However, the role of the internet has drastically evolved over the last two decades. The Chair of IMCO Committee Prof Dr Petra de Sutter and the Rapporteur for the Digital Services Act (DSA) Mr Alex Agius Saliba co-chaired this workshop in order to discuss which areas of the E-commerce ...

Developing appropriate policies and regulations for AI is a priority for the European Union. AI has become a powerful driver of social transformation, reshaping individual lives and interactions as well as economical and political organisations. AI brings huge opportunities for development, sustainability, health and knowledge, as well as significant risks of unemployment, discrimination, exclusion, etc. Multiple areas are affected by AI, such as data protection (lawful and proportionate processing ...

The report summarises the discussion that took place at the workshop on “E-commerce rules, fit for the digital age”. The E-commerce directive was elaborated twenty years ago and has been key in regulating online services. However, the role of the internet has drastically evolved over the last two decades. The Chair of IMCO Committee Prof Dr Petra de Sutter and the Rapporteur for the Digital Services Act (DSA) Mr Alex Agius Saliba co-chaired this workshop in order to discuss which areas of the E-commerce ...