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EU package travel rules protect travellers who have booked two or more travel services together – typically, a flight and a hotel room. Since the 1990s, the EU has been setting norms in this travel industry sector, to protect consumers and define obligations for package organisers. Since 2004, regulations specific to the mode of transport (such as air, rail or coach) for passenger rights have also gradually been adopted at EU level, creating a comprehensive, albeit not always coherent, framework ...

This At A Glance - Study In Focus provides information on the implementation and enforcement of the Package Travel Directive (PTD) in the EU with a focus on ten EU Member States. It summarises areas for improvement, such as adapting the definition of package travel to accommodate evolving industry trends, addressing pre-contractual information gaps, improving payment practices, tackling challenges in the digital environment, enhancing enforcement mechanisms, promoting alternative dispute resolution ...

This study evaluates the implementation and enforcement of the Package Travel Directive (PTD) in the EU with a focus on ten EU Member States. It identifies areas for improvement, such as adapting the definition of package travel to accommodate evolving industry trends, addressing pre-contractual information gaps, improving payment practices, tackling challenges in the digital environment, enhancing enforcement mechanisms, promoting alternative dispute resolution, and increasing consumer awareness ...

In December 2022, the Commission presented two proposals to revise the rules on the collection and transfer of advance passenger information (API) data – data collected by air carriers at check-in and sent to competent authorities in the country of destination prior to the flight's take-off. One of the proposals is for a new regulation on the collection and transfer of API data for the prevention, detection, investigation and prosecution of terrorist offences and serious crime. The proposal seeks ...

The advance passenger information (API) system dates back to 2004, when the Council adopted Directive 2004/82/EC of 29 April 2004 on the obligation of carriers to communicate passenger data to improve border control and fight against irregular migration (the 'API Directive'). New data sharing schemes have since been developed to improve EU border control and migration management and, specifically, fight terrorism and serious crimes. Today, air carriers are required to transfer not only API but also ...

This briefing follows up on the commitments made by the commissioner in 2019.

In the EU, Regulation (EC) No 1371/2007 governs rails passengers' rights and obligations, and provides for all passengers a harmonised level of information, assistance and compensation. In September 2017, the European Commission adopted a new proposal, which aims to strike a better balance between strengthening passengers' rights and reducing the burden on rail companies. The European Parliament is expected to vote at second reading during its April plenary session on the agreed text resulting from ...

This study assesses the impact of the COVID-19 crisis on the Internal Market and consumer protection, including the impact of measures introduced at national and EU level to mitigate the consequences of the pandemic. What further measures should be considered in order to reinforce the resilience of the EU's Internal Market in the face of future crises? This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies at the request of the committee on Internal ...

As decisions about who should get tested in an airport are important from public health and privacy perspectives, contact tracing and targeted testing based on AI-powered PLFs should be subject to thorough validation and accountability requirements so as to gain public trust and acceptance.

The study presented in the event aims at identifying and analysing the unfair commercial and trading practices in passenger air transport that not only are detrimental to consumers, but which can also distort competition in the Single Market. Moreover, the discussion during the event also covered competition and consumer protection aspects that arise in the context of the COVID-19 pandemic. These proceedings of the study presentation were prepared by the Policy Department for Economic, Scientific ...